Profile PHNT12CC Clearview Air Conditioner 12,000, Inverter Technology, Ultra Quiet, Medium Rooms up to 550 Sq. FT, Full Window View with Easy Installation, Energy-Efficient Cooling, 12200 BTU, White

Received and installed: Installation took about an hour and a half but I did it alone. Being very careful when carrying it etc. Manufacturer recommends 2 hours of letting it sit after installation in order for the compressor oil settle, although most people online say 8-24 hours. You’ll definitely need a level, screwdriver, knife to cut foam or large scissors, measuring tape. The pros so far: I have a window still! I can look outside without it blocking the view. Installation wasn’t bad just take your time with the measurements of the window sizing and cutting foam pieces. It cools very quickly and it has a beast of a fan. Cons so far: There is a small issue with vibration, that being said I think if you apply some rubber stick on pads to the exterior mounting screws it’ll remove a lot of that extra vibration. The vibration only occurs when the compressor kicks on, then as it slows down it vibrates less. The fan inside is very quiet on lower speeds. There is a water pump that pumps the condensation outside. The few times it kicks in is pretty loud, so if you’re extremely sensitive to noises this unit might not be for you. But compared to regular box window AC units this is definitely quieter overall. — Overall: It seems well built and the components feel of good quality, will have to report back as time goes on as far as longevity and quality. When I have to take it out for storage during winter it says to empty the water so that it doesn’t freeze. The foam pieces do come off easily for storage and re-use but you have to cut them accordingly. Clean the filter screens regularly, this unit has two filters front and back. I would also empty the water from the front when cleaning filters to avoid stagnating water and potentially mold. FYI: If you end up having to move the unit to another window you’ll have to order a $50 kit from GE with the foam so that you can cut to size again. I’m happy with the purchase because the biggest thing for me is how well it cools and that the window remains visible.

I was able to install it by myself, and by chance, my window happened to be the exact maximum length possible that this AC can fit. This meant that while I was able to install it, I couldn't install any foam pads because that would make the window too wide to fit the AC, and the AC fit extremely tightly onto the window. More on that later. The unit itself is quite attractively low profile. Much more so than the Midea U shape units. I can actually see most of my window and it's much easier to winterize than the Midea unit that I had. It has quite an aggressive cooling algorithm that works quite well, as it kept my room at the low 70s when it was in the 90s outside. HOWEVER... Since the unit fit extremely tight on my window, the unit transferred every single vibration to it. This caused the sound to be VERY apparent with the low frequency rumbles from the compressor when it kicks in at a higher speed. It sounds like a subwoofer. But when the compressor isn't running at a higher speed, it is pleasantly easy to ignore in the background... not whisper quiet, but it quickly becomes easy to not notice at all in a very quiet room (like white noise). I really wish that I had a looser fitting mount on it to install dampening pads, I am pretty happy with the unit overall. Be sure to also get their silicone caulk to seal air gaps for winter if you decide to leave it in

I hope reading this review, and others that report the same problems, will save you the time and energy in buying and having to return this junk. Be warned, this air conditioner is 85 pounds, 30+ more lbs than any other AC I see on the market, and an unwieldy shape. You'll strain yourself getting it out of the box, into the window, and then BACK into the box when you inevitably have to return it. So where do I even start? I've attached a video. There are so many things that rattle on this unit, it's hard to even know where it's all coming from. At one point I wedged an Allen wrench in between two of the vibrating panels, which did reduce the noise a little bit, but that didn't stop the other numerous things from rattling. It's hard on video to demonstrate just how loud this thing was from vibrating parts and the different harmonics. Think "tattoo gun" if it were revved to the sound of a loud vacuum cleaner. And then imagine your whole house pulsing with low vibrations, sort of like if a diesel truck parked outside your bedroom on idle. But I liked the design and figured ok, this must just be a lemon and the next one will work. It can't be DESIGNED this way! Yet the second replacement unit arrived and it was ALSO defective, but in somewhat different ways. This unit, too, made excessive vibrating noise, but now a different noise from a different part of the interior. And while the first unit actually worked to produce cold air, the second unit on "high" barely pushed out any air at all. I wish I could take you to actually feel and see the difference between this and the Midea unit I purchased to replace it. Installed in the same room at the same time (different windows), the Midea put out - I'm not kidding you - 10x more cold air, at probably 5x less noise. What you have to understand is just how heavy and unwieldy this unit is and the amount of effort it will take to install a defective, poorly designed product, and ask yourself, is it worth the risk when it is also the most expensive window unit on the market? Don't let the high price fool you into thinking that translates into quality. The level of incompetence of this company is hard to comprehend. If I wanted to talk actual good design details, like if this thing worked at all in the first place, I would then mention other things. Like the terrible daisy shaped spin nobs that are supposed to push up against your house, when literally any other idea would have worked better. Or like how in 2025, SpaceX can catch a pencil shaped, skyscaper sized rocket falling vertically from outer space, but GE can't figure out to pack foam into a cardboard box. It arrives crimped and it will not seal around your windows. So just think about that. When I cleaned out my grandfather's house in the mid 2000s he had a GE fridge in his basement from the 1950s, if not the 1940s. Still running, no problems. 75 years later GE makes products infinitely worse. "Planned obsolescence", where companies deliberately make garbage because they think you're too stupid to notice. I emailed their customer support. They were unable to make this situation right. But they did offer me discounts on FUTURE purchases of their garbage products. It's like that time on the Simpson's when Homer gets food poisoning from Apu's health code violating hot dogs. He returns to complain, and Apu offers him more of the same tainted hot dogs. You can guess the next scene. So can I. GE customer service thinks I'm stupid like Homer Simpson. I told them if they didn't make this right, I'd write a comprehensive review and cost them a lot more money. They've already lost over $1000 sending me junk AC units, not to mention my business for the rest of my life. But they chose the latter option: "We won't take responsibility for ourselves". This is how a dinosaur company that sells garbage thinks. They don't care. And that's why they'll be out of business, like many dinosaur companies, as soon as startups replace them. Midea is a good example of this. I would have never bought GE but Midea was on a manufacturing hiatus earlier this summer because of a recall. But they fixed it. They reimbursed me almost in full for my prior Midea unit as well. And so I bought a new one. Side by side, the Midea was like a Mercedes, and the GE was like a rusted out 1985 Ford pickup with a rusted muffler. Except the GE costs and weighs 50% more. If you still want to buy this unit and take a gamble on what is clearly nonexistent quality control, that's your informed choice. On a positive note, Amazon customer service was swift and exceptional, like surprisingly so. They sent someone out to drop off this excessively heavy unit, and then to pick the junk unit up. And then they did it all again. I just wish there were people at Amazon to vet their products and not sell garbage. That would be an Amazon that would be next level, the real Amazon Prime I'd want. But for now, I'm glad they eat the cost of the junk they sell. At least they take responsibility to that extent.

I was worried about this ac because Amazon gave me a warning that it is a frequently returned item. I decided to try it because my bedroom only has one window and I didn’t like the ac taking away the gorgeous view for the hot months. I came in dented so that made me even more wary. The installation went very easy and in no time it cooled the room down to sub zero (jk). Some things that I didn’t like at first. If the outside temp is in the mid to low 70’s, the ac doesn’t turn on. So if you like the room on the cool side, like I do, then waking in the middle of the night to turn the ac off then back on helps to cycle it on. Quiet. This thing is quiet. Every once in a while something kicks in, I think the water pump, and it gets a bit louder. It is no way as loud as a regular type window unit The darn remote is freakin worthless. Yes it works BUT it is white with the faintest light gray writing on it. It makes it impossible to tell which button is which. I’m not blind but the remote made me feel blind. I use the app the adjust the ac any time I need to. It’s works a lot better. I like the ac and I like that I can see outside. I would have given it 5 stars if it had not come in dented. There was plenty of packaging around the working parts but just not the top where it’s dented. UPDATE: As I mentioned on first review the remote is worthless so I normally depend on the Bluetooth connection my phone. That is until two days ago when the unit disconnected itself from bluetooth. Now I can unplug, wait for 30 seconds then replug and immediately push the WiFi button on the unit. It connects just fine. UNTIL I open the app and that disconnects it. So now I have a remoteness a/c. This is used in a bedroom for extra cooling on the hot side of the house. This means I can no longer check the temperature and adjust as needed. It also means as we sleep at night the a/c cannot be adjusted with getting up, turning the lights and turning it up or down manually. You can imagine what that does to a sleep pattern. It’s not the WiFi. We have full coverage on other devices that are next to the tv that operate fine. Just beware if this might be an issue for you.

Not bad at all to install. Powerful, and quiet. You should know that condensate pools in the outside portion of the unit and is meant to be lapped up by the wheel and tossed onto the condenser (outside) coil - this creates a slightly audible clicking sound inside and a very loud sound outside that may leave you thinking you need to drill a hole or return it - but per GE this is by design and they even put stickers on the unit telling you not to drill. My wife can't hear the sound inside like I can, but asked if the unit was working right when she heard it outside (it is very loud outside). I also wish they included a bit more vibration isolation on the underside of the unit as material does seem to compress over time. Finally, the instructions I got were out of date and recommended an app that has evidently been been replaced by a new one.