Longer RAY5 Laser Engraver, 10W High-Precision Laser Engraver, Compressed Spot CNC, App Offline Control, DIY Engraving Tool for Metal/Glass/Wood, Engraving Area 15.7 "x15.7"

This is my first laser engraver. The build quality is very good. They put thought into some small details which i find reassuring in regards to quality of the brand. If they went out of their way to include these small steps in production Im confident in the rest of it. Engraving is very easy with it. Im mostly trying to cut thin plywood and it seems to work well but Im still learning. I like it. I actually like the included gbrl software. It cuts files lightburn doesn’t read. It took a couple hours to set up, a couple hours to hook up to WiFi and software. A couple more hours and I was engraving my own files. No regrets.

Great product for beginners and very customizable. Love tinkering with and creating different types of designs for it.

This was easy to set up and it's simple to operate, especially if you have used one before. The only issue I had is that some of the items weren't clearly defined in the manual, but it was nothing that a good web search couldn't fix! The air assist stem on mine was broken, but customer support quickly responded and replaced it. The laser itself is well constructed and operation is smooth and quiet. I'm very pleased with this purchase and would recommend it for anyone in the market.

The Longer RAY5 20W laser engraver is a serious tool for DIYers, hobbyists, and small business projects. The exclusive 3.5" touch screen makes setup and control super intuitive, and the machine handles a wide range of materials with ease—from wood and acrylic to glass, leather, and even metal coloring. The engraving precision is excellent, and the 20W power allows for deeper, faster cuts than lower-wattage models. Functionally, it’s reliable, responsive, and a huge upgrade for anyone looking to take their crafting or custom work to the next level. Bonus: it's a Class 2 laser, so safety is well thought out, too.

works well

Excellent table, the rich screen is very responsive, big burn area and can monitor online when connected to Wi-Fi. Has an emergency stop button, fire sensor and tilt sensor. Laser is powerful enough to do more than most people would need. Would definitely recommend.

I purchased this product because I wanted the ability to create things on my own instead of buying them. Initially, I wasn’t sure which one to choose, so I decided to take a chance on this one. I’m glad I did! It was not only easy to assemble but also simple to use. Tip: For your first test, use the included sample images on the SD card. A few unexpected bonuses came from purchasing through Longer/Amazon. I bought this in October but didn’t get around to assembling it until December. Unfortunately, I noticed that the red plastic “shell” was cracked. Since a month had passed, I assumed I’d just have to make do. I taped it together and hoped for the best. Later, I decided to reach out to Longer to inquire about purchasing a replacement part. To my surprise, they offered to send me the replacement piece free of charge! All I had to do was provide proof of purchase and a photo of the damaged part. Their excellent customer service really impressed me. The video showcases the final result of engraving the test compass image, and it turned out fantastic!

I bought the machine at the end of September and started using it basically nonstop through February. When it dies, it dies. The laser would focus but when you told lightburn to start the project, the laser would stop. I tried several things. Cleaned it twice. Restarted and nothing. Shut it down and did it all over again the next day. I started calling their IT desk. Their site states US hours supported but no one would answer. I would leave a message. I called every day for 3 days and the same thing...leave a message. Everyone on their IT team must be named Ryan because Ryan started responding with very dumb questions. I provided videos and then he'd ask for videos. I would explain the issue and he would ask questions about things I had already provided an answer to. A WEEK LATER, after losing my cool he tells me the person who answers the phone is on vacation and then the dumb questions start all over. By this time, my engraving business has been DOWN FOR A WEEK! I broke down and bought another laser. Not the 20W after this ordeal. Finally, after two weeks of fighting with RYAN they send me a new 20W and then start calling my phone every day to discuss the issue because they know they are getting a bad review at this point. If the machine is only going to last 3 months, buy a different machine. Before the 3 month mark, the engraver worked fine. I was very happy with the results. All I can say is buy at your own risk.

This is a great beginner laser if you only want to do some basic engraving. If you want to cut anything, you'll need a higher power laser. Warning, although the Ray5 is advertised as being up-gradable, it is not easily done. To upgrade, you need to change cables, flash firmware, and, even though Ray5 unit is only a month old, the Longer support team have told me I need to upgrade all of the circuitry (presumably by myself and at my own cost). I'm not comfortable rewiring a laser engraver or computer circuitry, or throwing good money after bad. So if you want to cut out designs, start with a much more powerful model. For me, one of the attractions of the RAY5 was the wifi connectivity or the ability to use a micro SD card so I wouldn't need a computer setup in the garage. Engraving / cutting creates a lot of smoke so I won't use it in the house. The wifi on the Ray5 is a joke. It's impossible to connect to wifi even with a NEST box sitting on top of it. The console can't handle GCode files greater than 1mb and struggles with even the simplest designs using the micro SD card. You will need a laptop or other computer connection. Save your money and buy a better product from a better brand.