Longer RAY5 New Upgraded Laser Engraver, Laser Engraver 10W Output Power, 3.5” Color Touch Screen, App Offline Control, DIY Engraver Tool for Metal/Glass/Wood Engraving Area 15.75"x15.75"

Longer Ray5 10 Watt Laser, purchased 3-2023 from Amazon. I wanted to add a few lines to my review after using the Longer Ray5-10 laser. I have been having a blast with it. I can now make things I never could prior to purchasing this laser. In conjuction with Lightburn laser software it is a great asset to my shop. There is a learning curve but so much help is available on the Youtube channels. I am amazed by this machine. When I received my Longer Ray 5-10 Watt Laser, I found it well packaged and arrived in perfect condition. Assembly was easy. I purchased this Longer Ray5 10 Watt Laser to help my daughter with a production laser engraving job she was working on. To accomplish this, I mounted the laser to a 3/4 in. thick hard flat compressed wood board and covered that with a 20 gauge steel plate. I made custom legs as I needed the rigidity and placed them so I could use them to align my engraving fixutre plate. I also moved the touch pad control up higher as I needed to slide my fixtrue in and out from the front. After installing lightBurn on my computer I quickly discovered that this is some great software. It was easy and intuitive to use. I was able to create her logo and engrave it on the first try. I almost couldn't believe it. I was able to adjust the power and speed easily. I am engraving on the top of a 2" diameter ABS plastic ball where the graphics are 1 1/2 inch wide. The Longer Ray5 10 Watt Laser was able to do this easily. I adjusted the height on the laser modual to just clear the ball and pushed start and was pleasantly suprised to see it engraved the logo on top and down the sides of the ball witout a rotary table or a Z axis move. The precise laser beam does a great job. The ease of use of this laser and software is amazing. This is the first laser machine I owned. Before I began assembly, I had a couple of questions and Longer customer service was attentive and answered my questions in a timely manor. I was very impressed by the touch screen and its functions. I have a touch screen on my 3D printer and wanted one on my laser machine, and the Longer Ray5 10 Watt Laser comes with one standard. I highly recommend this Longer Ray5 10 Watt Laser. To show you how the Longer Ray5 10 Watt Laser engraves on a ball I clipped the Longer logo and imported it into Lightburn and engraved it on one of the 2 in. diameter balls. See pictures. I still have to make 2 slide in fixtures and may include those after completion. Each fixture plate will hold 36 2 in. ABS balls. I also will make an enclosure wit a vent. Dale

This laser machine is incredible. Assembly was easy and within an hours I was making things. After several weeks I had a small problem but emailed customer support and it was quickly resolved.

I had my husband put the engraver together for me, and I'm glad I did. The written instructions weren't fantastic, so he used the video aids. He said the guy in the video kept inadvertently covering what he was doing with his hands, which made it hard to see, but he did get it figured out. I had a bit of trouble getting started with engraving because even though I followed the directions for setting it up with LightBurn, the laser head kept trying to move out of bounds, which caused the machine to error out. I found that I had to actually manually position the laser head to my starting point and use the "frame" button in the software to make sure I was staying in bounds. I am not sure how it would work with the computer-less functionality though, and I'm not brave enough to try it. It takes a bit of playing with the settings to get a nice even burn without it being too light or too dark, but once you figure it out, it works really well and I'm really happy with the quality, especially considering this is an entry-level engraver. I very well may decide to upgrade in the future.

This has been a great product for me and I have been able to make a ton of amazing projects from Valetine's day cards for my granddaughter's class, coaster for a ladies tea, and photo frames for a father daughter dance at my granddaughter's school, gift card holders and so much more. It is very user friendly, was easy to set up and get started. It does the cuts in a very timely fashion. I am so glad to have this product and all the things that I am able to make with it.

I wanted to get into laser engraving with a simple, but capable starter machine. The Ray5 proved to be just the ticket. It came well packaged, with clear assembly instructions. The parts were finely machined and fit perfectly. The 5W laser can mark, engrave and even cut 5 MM plywood in multiple passes. The movement is very precise, at least at the low speeds I use. I use a tablet to control it via WiFi, but the built in touch screen works fine too. You can generate drive files using the free programs Laser Burn or Laser GRBL or hand program in G-Code.

Had problems with our new laser. There is not clear instructions to get it going. I had to learn most off of YouTube. The timing and consistency was still way off. So I tried to call Amazon and Longer 3d for help Amazon was good Longer 3d was horrible. First they never are able to accept a call then you leave a message they call back and send email about engraving when my problem at that point was cutting shapes for mother day crafts. So I kept trying research online. Finally longer 3d emails me back acts like they will help and kept sending me messages about cleaning the window on laser head. And wanting me to restart a machine that is less than 2 weeks old. Then they want to see my proof I bought machine so I sent it to them but I had already started a return. They send me a email about changing the motherboard that would have to take some time coming from china. I told them I could not wait so they said sent the date I bought it. Like I stole it or trying to scam them so I did that also. Thinking they would at least help me out somehow. And asked if I still had laser. I told them yes then when I sent the proof of purchase again it says return started so they sent back an email that they would help me with a return label. I wanted to get the extra options for my laser from longer 3d. I was going to just get a replacement but I think I will be looking at different companies now that I have had over a week of headaches from LONGER3d. Garbage customer service and communication.

This machine took some figuring out and made me crazy in the beginning and then I figured it out and it was working well…for a while. It was seamless and I was really excited. And then it started to have issues uploading the file so I would have to restart each time to get it to work, and then slowly but surely it stopped uploading the files at all. I can only assume it’s a firmware issue but when I try to update the firmware, I can’t do it because it’s a .exe and I only have apple products. So this machine that I had purchased so that I could make a side income is sitting and collecting dust. I’m beyond frustrated with this. If anyone could help, I’d be most grateful.

El producto está excelente, pero ya me empezo a fallar uno de los motores de unos de los ojos, aún no cumple el año, tiene garantía el motor aún? De ahí en fuera el producto está súper...