Shark Robot Vacuum & Mop Combo, PowerDetect NeverTouch Pro, Self-Emptying, Self-Refill with Self-Clean Pad Wash & Dry, 60-Day Debris Capacity, 30-Day Refill Tank, 5 Technologies, Black, AV2810ZEBK

So my first robot vacuum was an original iRobot Roomba many years ago prior to this auto-dump tech. I loved that thing and it still works to this day, however obviously its nearly daily use maintenance was too much for me to do each time. FFWD to now: I live alone with a boxer dog and am gone to work each day so my home's floor was just too much for me to be able to maintain. I decided to invest in a new tech auto-dump technology robotic vac, which would be perfect. Nutshell: after much research and my great experience with iRobot, I decided to order up their latest and greatest, and at "greatest" cost. Supply chain issues delayed delivery for a month, okay, got that. After a month, emailed company just to simply get an update. Did this four or so times over the following month. I received zero, absolutely zero responses, to my utter surprise. Placed two phone calls in to their customer service, and each time after on hold for 45 minutes, I gave up. I was willing to wait - but.... Their product originated in development from the USA, by higher ed students originally afterall. Wellll, suffice it to say I experienced the outsourcing effects of their company. To cancel, I ended up having to go to the lengths of changing my credit card number, updating auto-charges from other providers on that account and it was THEN that I FINALLY heard back from iRobot. Who would want to invest $1300 in a device with zero company customer service response after 4-6 or so tries? Not me. So saddened to see yet another great company to sail off our lands. So I decided to give Shark a try at half the price-I have some of their appliances which have been great. First delivery didn't go well, and that's because I didn't pay attention to the exact model AND the seller. It arrived, I set it up, and the battery would not take a charge. Turns out it was a "previous" model - obviously had sat on some shelf for who knows how long. Returned, and Amazon covered my back on this. More research showed me that that unit wasn't the current model. I decided to order this one which at this time is the CURRENT model, and sold THROUGH Amazon, fully returnable. I can not say enough about this little critter! It's just amazing! This robot vac has made a huge difference to my home. I don't really understand the other reviews' complaints about it's vacumming "noise" be it while operating or on its base in sucking out the bin. It's absolutely no louder than my wired Dyson unit while "sounding like an airplane taking off," for all of less than 10 seconds. To me, the freegin louder it is, the better it's cleaning out the robot! I launched it without even preemptively vacuuming my home- it worked hard and it took a few good cleaning out's to get it more leveled out and that's on me. I made a few changes to my home physically and reset its map by deleting the map (put my couch up on hockey pucks for access-it's about 3.5" tall). It's now re-learning my home and doing a fantastic job after several runs! I can add "high traffic 'rooms' " or areas layed over the top of overall rooms. Contrary to other reviews I've read, probably earlier ones, you can add rooms and name them to your use- I've overlayed "rooms" over larger "rooms." I love this thing! I can't believe it's only been a month of use - I've used the crap out of this thing. No issues and very adaptable. The only thing I look forward to is to be able to program more than one program. You can currently program one session- per day, per week, every each day of your choice, but of your selection of rooms identified including all of the rooms. Can't do an additional sub program of, say, "high traffic areas," which I've added as additional "rooms." I've read that is coming in future software updates. iOS WiFi connectivity is great. Map views when swiping give you more than one historical map of effected coverage. At half the price, "customer service" response remains to be seen (I've not had to), I would recommend this unit. Just make sure you look at current models, and not the older very similar looking models. As with any robotic vac, I'd recommend a home, or shop-use air compressor with regulated output to soften as needed for blowing out all as needed. I also found some great video reviews online that taught me a lot about this model line- very similar responses. By design, one can tell older vs newer units simply by how its dump cannister is designed. The map image I am attaching is one of its first runs of learning, and you can see it did a really good job of coverage for its first attempt. Smaller home in my case but numerous areas-after which I edited rooms, areas and overlayed high traffic areas as additional rooms for double-cleaning. It's been great once my home floor condistions leveled out and the robot can easily cover all areas. Not hard at all- give it a whirl! Hope this helps some. r-

I bought this as a gift for my niece to help her keep her apartment clean. The apartment is an unusual shape and also hosts three cats and a German Shepherd. We have encountered two small problems with the product The first is that the robot would not start its exploration run where it maps the rooms. The app showed an animation indicating that the mapping was in progress, but the robot never left the base where it was charging. Canceling and retrying yielded the same results every time. Eventually we force-quit the iOS app, and this time the exploration worked and built an accurate map of the entire floor. The second issue is that the robot failed to remove the dirty water of the first mop cleaning into the gray water tank of the base. Instead it spilled onto the floor around the base. But this turned out to be human error: the lid of the gray water tank of the base wasn’t completely closed, preventing it from producing the suction needed to lift the water up into the gray water tank. Other than that, the robot works really well. It required minimal assembly to put into service, it is quiet, and vacuuming and mopping work well. It has handled obstacles, irregular boundaries and rugs well, even when the edges weren’t lying flat.

I've had an older Shark robot vacuum for several years & it works great - never struggles with area rugs and works well. I decided to upgrade to a Shark robot vacuum + mop combo. Out of the box, the "never touch" 60 day model AV2800ZE was easy to set up & I love the ease of access to the clean & dirty water tanks. So I set it up, sent it off to map the house, and was underwhelmed by the way it struggles to go over all the area rugs. Doesn't matter if they're thin, thick, lightweight, or have non-slip (heavier) backing - every time this robot transitions from solid surface to an area rug, it "trips" (my old Shark robot has zero issues with these same rugs). At one point I heard it in the hall sounding obviously stuck on something and when I went to investigate, it was stuck on a corner and tangled in the hall runner to the point that it frayed my new area rug! I decided maybe that was just a fluke & I'd let it finish mapping the house then send it for an actual vacuum session & see if it improved once the "obstacles" were known. I will say it does vacuum well and even though I'd just vacuumed with my upright vacuum, this little robot still managed to find more debris so in that regard, it's fine. But the area rugs were still a struggle. I've posted a sped-up vid of sending the robot to vacuum a specific room and in the video you'll see it tripped over the area rug, made a few passes, then inexplicably decided it was done in that room and sent itself back to the dock (it was fully charged & did not need to empty any debris). It barely vacuumed 1/5th of the room and was less than impressive in the way the area rug outwitted it. And if that wasn't enough, I sent the robot to mop the dining room and it left entire mapped areas untouched before deciding it was done and returned to the dock. Finally, although my old Shark and this new Shark use the same SharkClean app, the interface completely changes for each device. The old Shark has an easy to use interface that allows me to actually map each room the way I want it to map but the new device somewhat forces what it thinks each room is, then makes me "separate" rooms and then merge them back together - hard to explain but it's just frustrating that the new device doesn't have the same functionality in the app as the old one - and it's bizarre because I toggle between the two Sharks in the app and the interface totally changes from one to the other, and not in a good way. So for $800 I expected this to work just as well if not considerably better than the $200 Shark robot vacuum I've had for 5 years but it falls short in every way. I had such high hopes & was beyond excited to buy & use this new Shark I'd splurged on, but I'm so disappointed with this purchase. Will be returning it promptly and sticking with my old Shark robot vacuum and a regular old mop, I guess.

Definitely get the app for the Shark, and it will basically solve all the little problems and nuances. The app is pretty easy to use for the most part but then again, I might be a little more tech savvy than most. I would follow the instructions to a T to not miss anything. When it does the mapping, make sure you have everything set in your home that will remain on the floor so things like paper, keys, and stuff remove all those things if it's not affixed to or going to remain on the floor and then have the shark go through and map, everything. If it's a rug is bigger than 4 or 5 feet, then I would highly encourage to keep it there while keeping in mind, the shark may get stuck if it's not flat or has, I guess like adhesive or furniture to keep the rug or carpet to the floor. A lot of people mention problems about functionality. I think this is the most easiest thing I've ever used in terms of tech. I love how the shark actually lifts up over things to the point where I have almost lost it going out the door because I have the door open. It basically reminds me of one of those robots that is utilized with the police department but maybe not as tech savvy as nasa, but it does lift over stuff that is of anywhere, from half an inch to an inch. You can even set the shark to clean on a schedule.But I caution that because if you're not home, it may get stuck, and the battery may die if you're gone for more than 6-8 hours. It's generally not a issue.I just have to go find the shark at its last known location & then I pick it up and unstuck it and send it to the dock or I have to manually carry it to its dock. Keep in mind if you have pets.I would weekly clean the shark out to ensure no pet hair gets stuck in there. This product is incredibly sturdy and functions.Incredibly well, as well as cleans vacuums and mops, while dumping all its debris and its containers so make sure you dump out the clean and dirty water.

*EDIT: My original review was 1 star, and I left the description below. However, Shark made up for my bad experience by sending me a brand new full unit, despite the unit being 2 months outside of my 1 year limited warranty. TL/DR: Basically my shark robot stopped connecting to the app, which is an extremely rare occurrence. It is so rare that the engineer who designed the Shark Robot, a Mr. W.Z. (keeping his name private out of respect), caught wind of my unit's problem and he himself issued the warranty return so that he could dismantle my original unit and see what went wrong so that he can improve future models. Not only was I thankful that I got a warranty return despite being 2 months over my 1 year limited warranty, but I was extremely impressed that the folks at Shark care so much about improving their products, and I'm proud to see that Shark is an AMERICAN company based in Needham, Massachusettes. I'm so happy to see a corporation based in the USA that actually cares about its products to this extent, and employs the same dedication to continual improvement that Toyota does. I'm very happy to see American companies employ the concepts of Kaizen and Ikigai. It gives me hope for the future of the USA. ----------- I purchased my Shark Robot in July 2022, and it stopped working with the app on Sept 2022. Shark customer service has been giving me the run around for 2 months. I was told that I'd get a warranty replacement, and that I'll be called back. The times they DID call were random times of the day, and I missed the call. They say that if customers don't call back within 3 days, the case gets dropped. So for 2 months, I have been on the phone with Shark Customer Service verifying and reverfying over and over that the robot doesn't work. I connect with an app which uses my phone video camera so that they can verify what I'm doing. I've done this over and over with them. Each time they say "Ok we verified that it doesn't work. Not to worry, we will give you a warranty replacement. Someone will call you back." Then either they don't call back, or I miss a call because they call at random times during the day. Then when I return the call, I have to reverify AGAIN and go through the whole process again to prove it doesn't work. The customer service center is in the Philippines, and every representative has been extremely courteous and respectful. Having said that, it's the same goat rope each and every time. The process itself consists of tiring out the customer and getting the customer to give up. The customer service representatives kept telling me that they need an authorization to go forward with the warranty replacement, and they need to call me back. Either they call at random times and I miss their call, or I call back, and I have to go through the entire troubleshooting process with them again. Why do they need to call me, the customer, back in order to get an authorization for warranty approval? It's just a huge waste of my time. They could just say "I'm sorry, but this isn't covered under warranty." Instead, they just lead you along and hope you give up. A complete waste of time. Like I mentioned, the Filipino customer service representatives were always very pleasant and courteous. However, the process itself is designed to waste the customer's time and have them give up. Much easier to say "I'm sorry but this isn't covered under warranty." The Shark robot was great when it was working, but don't count on Shark to actually back up their products. Shark doesn't back up its products. At the very least, I can manually push the button when I want it to clean. I can no longer program it to vacuum when we are not home, or at night when we sleep.

I have had this for almost a year now and still love it! Does it have quirks? Absolutely, but its quirks are easier to live with than the other 2 brand names that I owned prior to this! And the best thing is that it can mop as well! I have LVT and several rugs of varying thickness. This robot gets through all of it fine. The only problem that I ever have is from one rug that has large braided tassels on the end. Sometimes, it does find those challenging. It maps out the entire house and vacuums accordingly. The suction is great and it picks up all of the dirt and hair that I bring in from the farm daily! It is built well and functions as it should. They mopping capability is what makes this for me! I live on a farm and I need help between floor cleanings. This does the job! If I lived off farm and had this for floor cleaning, I probably would not need to do any additional vacuuming or mopping more than every month or so. I purchase the large bottles of the Shark cleaning solution. I have purchase 1 large bottle in 9 months and it is almost time to get another. I have my robot set to mop 3 times per week.

First let’s start off with some clarifications. I have used the roomba vacs with their version of a auto empty feature and after using the shark I can tell some difference. Coming from a guy that has a German shedder (shepherd), pet hair is always a big concern as well as hair wrapping around the roller etc Carpet: don’t expect ANY robot vac to be good with carpet. I own shark standup vacs and they work great on carpet. The robot vacuums (shark or roomba) do not pick up that good on carpet and I don’t care what they say about this new shark version having better suction power, it’s false. I have used this model AV### and the previous model RV###(thanks to a sale at Sam’s club). It’s plain and simple, expect to vacuum your rugs and carpets after this thing is done because hair will be left behind etc. Roomba isn’t any better, same issues with carpet, no robot vacuum has the power to eliminate hair on carpet as compared to a regular standup vacuum. Just don’t have unrealistic exceptions and you’ll be pleased Hardwoods/tile/concrete flooring: this thing works great, and most robo vacs work great on flat surfaces such as hardwood floors etc. I found no difference between the shark and roomba brands when it comes to NON-CARPET areas. Hair warp on rollers: shark is the clear winner here, their roller rarely has hair clumped up in it as you would expect with any vacuum but shark is superior in the area. The roomba has a dual rubber rollers which is nice but can cause hair to wrap or get stuck in the roller rather than being sucked into the dust bin. Noise: this one makes me laugh, it’s a vacuum…a vacuum cleaner is going to be loud regardless. So if you want something quiet..I suggest a dust pan and broom ;). Get over the noise if you want a powerful cleaner and not some cheap version of a robot vac that doesn’t pick up anything In comparison, shark wins! Lower price point which is reasonable, roomba is outrageous for their pricing. If you want to charge that much for a robot vacuum (roomba, almost $800) then you better be able to pick up everything and pet hair on carpet areas. Like I said, none of them are that impressive so don’t get your hopes up. Coming from a pet owner, this shark robot vac is great and helps tremendously with keeping up with all the hair and no hair wrapped in the vac. Worth the money but I would buy the older version because it’s cheaper and the suction power is not any better in my book. Both versions work great on all non carpet surfaces. Only drawback for shark is that they need to update their app. You can only schedule one time per day to run an auto schedule. This needs to be improved to multiple times per day and they will be knocking it out of the park. Very similar features to roomba but needs some slight upgrades on the app. Also you don’t need bags for the auto dispensing home thing for shark. Big plus! Roomba makes you buy these stupid little bags that don’t hold much. Shark is on the right track and I’m sure it will get better and better. Don’t waste your money on roomba, it’s just the name brand we all know and they are ahead in the technology but shark is right behind. Roomba is not work your money, get this shark and save some money, best auto dispensing system to date. Just improve the app a little and make a powerful robot vacuum to clean up pet hair on carpets and you will kill this market share. Thanks for joining my Ted Talk, enjoy your day!

We have had a roomba for about 15 years now. The one was had was a “dumb” model, it only knew where it was by running into something and missed huge pieces of the room every time it ran which caused us to have to go around and sweep and vac behind it anyway. This shark went on sale and I figured it was time to take the plunge. I am glad I did! Set up was easy, connect the app, let it map your house, and that’s about all. You have to fill the clean water tank and then it’s ready to run. It was neat to watch it map the house. As far as in use this thing is great. It’s extremely quiet compared to the one we had previously and also compared to a normal vacuum. It does a great job of cleaning going back and forth in rows and not missing areas. It also doesn’t bump into anything which is nice! When it’s done with the vac portion and it docks the internal vac on the dock empties the dust bin of the shark and it’s ready to go again, you just pull off the dust tank of the dock and empty periodically. The mop feature is also excellent. Before you mop the first time allow the shark to run “carpet detect” in your home and it’ll find the rugs and such and avoid mopping them in the future, it’s amazing. It mops just as well as it vacs, in rows, not missing areas. When complete it goes to the dock and empties the water tank, cleans the pad, and starts charging to prepare for the next run. The dirty water tank needs to be emptied and cleaned from time to time but that’s pretty simple. The nastiness in this tank will show you just how well the shark is cleaning! The only “thing” about it is that I don’t see how anyone can go a month without cleaning the dirty water tank, the dust bin, and filling the clean water. We have a small house and we have to do those things at least 2-3 times a month. Perhaps if you’re cleaning a single room, I don’t know. That’s not really a complaint though, just a mention since it is advertised as not needing anything for a month. All in all this was a great purchase, worth every cent, especially on sale. If you’re thinking about it just go ahead and buy. This vac absolutely delivers on what it says.