For the people that had their sandals break, has Chaco made it right? Has anyone gotten a replacement or refund?

I filled out a form on the Chaco website and 48 hours later they replied to say they were sending me a replacement pair. My original pair lasted 2 months.

Is there any kind of manufacturer warranty on these? I've had two different pairs of these break after wearing each less than six months.

The manufacturer defers to the store’s 30 return policy. I’ve lost 3 pairs now for the same reason.

How do I return a pair for a bigger size?

Can just go through Amazons return workflow if it’s still within the window

Chaco Mens Chillos Slide Sandal

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Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

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Description

Take a load off with the CHILLOS SLIDE. This lightweight, high comfort slide is designed for the post-trek kick-back and check the surf morning shuffle. Featuring a low profile and packable design in an array of colors, chill OS are a zero fuss approach to downtime.

Specifications

ASIN	B07ZPMLP5X
ASIN	B0CLYSG69D
Best Sellers Rank	#144,387 in Clothing, Shoes & Jewelry ( See Top 100 in Clothing, Shoes & Jewelry ) #174 in Men's Athletic & Outdoor Sandals & Slides
Brand Name	Chaco
Closure Type	Slip On
Color	Fossil
Customer Reviews	3.9 3.9 out of 5 stars (3,363)
Date First Available	August 28, 2019
Department	mens
Embellishment Feature	Buckle
Fit to Size Sentiment	Positive
Global Trade Identification Number	00044213334651
Heel Type	Flat
Item Type Name	Sandal
Item Weight	9 ounces
Item model number	JCH108445
Lifestyle	Casual
Manufacturer	Chaco
Manufacturer	Chaco
Manufacturer Part Number	JCH107321
Material Fabric	Neoprene
Model Name	Chillos Slide
Number of Items	1
Occasion	Casual.
Outer Material	Polyester
Pattern	solid
Platform Height	2 centimeters
Recommended Uses For Product	Post-trek relaxation, Casual water-related activities
Sandal Type	Slide
Sole Material	Rubber
Special Features	Lightweight
Strap Type	Ankle Strap
Style Name	Chillos Slide
Style Number	CHILLOS SLIDE
Target Audience	Men
Toe Style	Open Toe
UPC	044213334651
Unit Count	1 Count
Water Resistance Level	Water Resistant
lining-description	Synthetic

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Anjali K.

The product quality is outstanding. Exactly what I needed for my work.

1 month ago

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

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TrustScore 4.5 | 7,300+ reviews

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago