NETGEAR Cable Modem DOCSIS 3.0 (CM500) Compatible with Major Cable Providers Including Xfinity, Cox, for Plans Up to 400 Mbps

Works perfectly as advertised!

Hoo boy was getting a new modem way more complicated than I remember. After lots of shopping around I finally settled on this Netgear model and I'm glad I did. It takes full advantage of my newly increased speed. It's high quality and settles nicely into the background of my home network setup; no bright colors, weird shapes, or huge footprint to make it stand out and pull your eye away from the TV it lives nearby. Setup was a breeze (don't forget to contact your provider to register the new device like I did for a little bit...) and it comes with all the controls, security, and functions you'd expect from a modem. According to my tests it's also pulling data at the advertised speed. The slim, upright design means it can slot into tight spaces or be hidden behind something if you don't want to see the indicator lights all the time; as a control freak, I prefer to make sure I can see them at all times, but for some they're just a distraction. This was a great upgrade over my old modem, and it has some overhead should I get another bump in internet speed. I won't have to run around again trying to find something to fully tap what my plan has to offer, trying to sift through all the other options that cost well over 100 dollars when all I need is basic functionality that won't empty my bank account. Oh, I'm also with Comcast so I can confirm it works with their network. I used the Live Chat function on the Xfinity website to register the new modem and it went surprisingly well. Just make sure you make note of the various numbers on the bottom of the modem to give to the agent to make the process as seamless as possible.

A bit disappointing that it didn't come with a full manual (you have to download it), but otherwise it's a fine modem; easy to connect and set up. No notable performance improvements over the modem that Spectrum supplied me, but this one allows me to actually communicate with the modem, view incoming signal status, or change settings, which was why I ordered it. With the Spectrum modem you're pretty much blind: you can't view the status on your computer, and there are no meaningful status lights on the front of the modem. If you're having connection issues, it's nice to be able to tell your cable provider what your signal status is when you call for tech support.

This thing is absolutely horrible. It has no reach. Gotta be right up on it dang near to get connected. I have it running with an even more horrible Tenda router. I even bought a WiFi booster and still no reach. And it’s tiny as heck. Over half the size lesser than my rental modem. I think I wanna keep paying the fees and return this. Update: March 20, 2023: I am changing my review from 1 star to 4 stars. If you need a modem, that you plan on using a router with, this could work. My COX internet service started going in and out. Tried troubleshooting the matter. Cox says they need to charge a technician out to my house. $75 to have someone come fix the very internet I am paying for. So I told them let me think about. ( that’s like paying for a medium steak, getting well done, and they charge you to have a chef come out and remake the very steak you paid for but aren’t getting) so I just Pulled this bad boy out of hiding, blew the dust off and reactivated it. Had a separate Cox rep swap the modem out. She did not try to charge me a tech. She was very nice and fast. And now I’m interneted up again lol. The difference now is, instead of that sorry, sorry excuse of a router by tenda, I’m using the very GREAT Rockspace Mesh 3 box set extender system. And I couldn’t be happier. The thing about this modem is it’s only one output. You could plug your cpu directly, or use a mesh. The mesh is the best bet. In the past, I had to get a larger data plan, (over $100/mo) bc the internet sucked. Cox upsold my plan. But check your equipment before letting ppl charge you. Now, I have a more basic plan, so I’m paying less, and still able to use all my devices just the same. And the netgear has stepped in place of the very heavy duty Panoramic Gateway equipment they give you. And so far, it is working exceptionally . So I actually would recommend this modem, paired with Rockspace Mesh system. And you got yourself some connectivity to knock your socks off. Very impressed. Btw: it was a little difficult to pair, bc I used it prior, so I had to reset both the netgear and Rockspace with their reset buttons to have the names revert back to the original SSID. Then it was simple from there.

I hate this new world of product reviews and the "online" experience. Every time I say to myself, "I won't put a lot of time into this". So what do I do? I put a lot of time into researching these things. Why? Because there's this inherent need to read reviews and look at the negative before the positive. There are always more negative than positive reviews, simply because those who are pissed will write and those who are happy, move on with their lives. In this case, the negative review percentage was small in relation to the positive reviews and therefore a viable purchase. So after 2 hours of researching and reading, I made this purchase. Yes, I did all the research to make sure this would work with Time Warner/Spectrum 200mbps service. BTW, the only reason I am upgrading from my 50mbps UBEE which gets me 73mbps, is because Spectrum took me from 100mbps to 200mbps for free. Otherwise, I wouldn't have gone through all of this. Now yea! I ordered on a Sunday and received it Sunday night! Really, who cares. Well some might I guess. But since they felt the need to get it to me so fast what the hell, I took it. However, 3 days later I finally found the time to waste another 2 hours (and more now that I have to do this all over again plus spend time writing this review - ugh). So now on with the nightmare. Call on my magic jack which is hooked to my internet (of course) with my cell phone handy (which is a tracfone which is why I don't want to waste minutes). After 30 minutes of the preemptive strike,it was time to make the switch. Already I was feeling like this wouldn't work as the tech was having issues with the MAC address and it took way too long for this prep time - shouldn't take more than 10 minutes perhaps. Okay, the tech called me back on my cell phone. Now the minutes are ticking. 20 minutes later, the steady green simply would not happen. 40 minutes later, the tech did the "clear quarantine" even though I told him that they needed to do this last time I did this (a different long story). 60 minutes later, nothing, 80 minutes, nothing. Time to call it. Time of Death, 10:45am. Now to re-hook up my old modem. All of 2 minutes! Again, tried and true UBEE rock solid modem. Switching to a different modem altogether. Good luck to all those deciding on this model. I refuse to try again. I cannot say this was a problem with the modem or with Spectrum. In my 40 years in the IT world, I've seen almost everything. However, if this modem gave such problems, why bother. In this "new age" plug 'n play went out a long time ago and devices just work or they don't. Oh - BTW, I read some reviews where this modem got really hot to the touch. I did leave this modem turned on for the 3 days before I hooked it up and yes, it was quite hot. Much hotter than my UBEE modem, but then again, this modem is 1/3 the size with much less vents than the UBEE. I won't say this was the issue, but it did cause me concern as I leave this modem unattended upstairs and out of site. If I kept it, I probably would have put a smoke alarm near it. To those with success using this, may you have many uninterrupted happy years of service. Time to shop - oh joy...

Been using this for 5 full years now coupled with a TP-Link router and both are still working well. Achieves the speed it is intended to and connection has been reliable. Getting ready to upgrade both to versions that handle higher speeds and intend to buy the same brand for both as well.

Netgear CM500 cable modem installation success with Comcast Xfinity! the Netgear CM500 cable modem is a fantastic addition to my home network system for internet access. First, the modem was well packaged, well protected, but easy to open and unwrap. Second, the modem is a beautiful piece of equipment, suitable for upfront placement anywhere in my home or on my matching imaginary living room piano. But more importantly, it was easy to hook up and connect to my existing service provider's network. Comcast Xfinity provides a feature whereby the equipment can be activated and registered using an on-line automatic routine, instead of having to call a service technician. The on-line activation process was successful and worked fast and flawlessly, taking less than two minutes for the whole process. I followed the Netgear manual procedure exactly, and had no difficulties at all. This cable modem is now connected to my home wireless router system, and is a proudmember and contributor to that. Thanks so much to Netgear for creating an elegant, beautiful piece of equipment that works great. My tested download speeds were even faster than my service provider stated they would be. Thanks so much!

When working great. If you lose connection for any reason it becomes, unplug - plug, unplug-plug over and over hoping it will ketch.

I bought this product to pair up with a new Router as I'm upgrading so that I can start connecting up smart lights security cameras music etc so far working perfectly

Where is my cable/internet line? Also kind difficult to set up, anyone want buy this modem really need to add more budget update your modem rather than this. Lessons got