***UPDATE*** After working with Redragon trying to resolve the wireless issue I was unable to get this keyboard to work as advertised. That said, my experience with Redragon customer service was fantastic. When I made them aware of the problem they got back in touch within a day or so. All communications was done through E-Mail. Given that Redragon is a Chinese company their employees are not native English speakers and they likely used some translators to communicate. Nevertheless, they were responsive and seemed to understand my issues and were able to communicate effectively. We worked through the various troubleshooting steps. Once we had exhausted the troubleshooting they sent me a new keyboard. It too had the same wireless problems as the first. My initial reviews of this product stands confirmed (See below), but I would continue to recommend Redragon's products. I have a fair number of both wired and wireless products from them. They work as advertised and continue to function flawlessly for me. This specific keyboard is simply a dud for wireless connectivity. ***Original Review*** I was looking for a wireless/Bluetooth mechanical keyboard to replace my trusty but aging Logitech K830. I used the keyboard mostly for Gaming (Sim Racing, RPG, and MMOs) and light document typing. It was functional and sat nicely in my lap as I sat in my racing rig. I came upon this keyboard and thought it really fit my needs.. Mechanical, Backlit (assignable RGB), wireless via 2.4Ghz and bluetooth. I own other Redragon products including several mice and another wired mechanical keyboard, which I am thoroughly satisfied with. I expected this one to be the same, sadly it was not. First to the things I like about this keyboard. 1. The mechanical switches are great to type on. They are low profile and have a relatively short throw. They feel significantly better than the chiclet style keys I was coming from. They are not as nice as the Blue switches I have on my other Redragon mechanical keyboard, but the switches on this keyboard still have a very good feel to them. No Specific "Click", but a satisfying noise nonetheless. Quiet enough not to annoy anyone around me. 2. The RGB is fantastic. Lots of options for colors and patterns. Each key is specifically addressable and programable. I specifically used the Redragon software to program specific button colors for the various key groupings in the game I am currently gorging on. (Guild Wars 2). There is a very slight nigle when using the FN button and one of the memory keys (F1 through F4) in that it turns the key a different color and I have to reset the keyboard to remove the off color. It may be user error and I was not bothered enough to look into it. 3. The size is perfect for my purpose. I sit the keyboard in my lap as I play due to gaming on a racing rig. This keyboard is well sized for that purpose. Since it does not have a number pad it fits exactly as I need it. 4. Programming macros and special functions are possible with this keyboard through the Redragon software. I have not really dove into any of the programming functions but am aware they are available. 5. The price of the keyboard was well within my budget and for the feature set and potential capability it was a great value proposition. All the above features are available in other keyboards, both from redragon and other manufacturers. But, The price this keyboard is being sold at made this most compelling option. And now the things I didn't like. 1. The software is pretty anemic. It basically lets you assign colors and patterns for the RGB, including specific keys, and also allows for Macros to be assigned. There is a link to their website but no link to their support page, which in and of itself is nothing more than a form to fill out and email them. There is no troubleshooting or FAQ page. If you need help you have to email them your concerns. 2. The keyboard must be plugged in to use the software. You can not use the software for programming or changing color settings on the keyboard unless it is plugged into the PC via USB, and using the USB connectivity. This may be related to my problem addressed below. 3. Now to the real problem with this keyboard, and it is a common complaint as I scroll through the reviews. The bluetooth and 2.4Ghz wireless features are completely broken. I have a Bluetooth 5.0 dongle on my PC that I use for BT connectivity. This keyboard simply would not be seen by my BT receiver. If there was a signal, it would typically come up as "Unrecognized signal" or something else nonsensical. I discovered I had a BT program on my PC that was causing those errors and fixed that issue. After removing the offending software I was able to occasionally see the BT3.0 and BT5.0 signal. It was very sporadic and more often than not would not be located by the BT receiver. On the rare occasions I was able to connect the keyboard it would disconnect or the keystrokes would have significant latency (4-8 seconds). This made the keyboard completely unusable for wireless purposes and I had to plug it in and use the "USB" connection type to be able to use the keyboard. The wireless connectivity, or lack thereof, is the only real problem with the keyboard. In that mode it is completely useless. While plugged in and using USB connectivity it works flawlessly. This obviously thwarts the entire reason I purchased this keyboard. I am currently working with Redragon support on finding a solution to the wireless problem, but to this date their solutions, including a firmware update, (Downgrade by the numbering on the firmware provided) have not yet resulted in a fix. If this problem is resolved I will update my review. For now though, If you are looking for a wireless keyboard go elsewhere. If this were a wired keyboard I would be tickled pink, but alas, it is intended to be a wireless product. In that respect it is a complete fail.
