Can I Return shoe to exchange for a wider shoe?

I purchased a pair of FitVille Extra Wide Walking Shoes for men Wide Width Sneakers for Flat Feet Size 10.5 Wide. I received a size 9.5. I returned the shoes and requested an exchange. I was told that the return was received and they will send a refund. I have not received a refund nor I have I received the shoes in the size that I originally requested. So after approximately a month I have not received the shoes in the size I requested and so far I have not received a refund of the money that I paid for the shoes.

What is the heel differential?

If you are asking the height of the heel it is 1" These shoes have plenty of support for your feet and very comfortable to walk it, too.

I really need the the right size shoe i got two pair now that are the wrong size. I guess o just dont under stand this shoe sizing

Your question is vague. There are multiple sizes and multiple widths. What sizes and what widths did you order? Is it the same for both feet? What size do you usually take? The footbed is quite different for this shoe. Your toes are given much more room than other designs. I much prefer it. The pair I got was an 8.5 men's wide and they fit quite well. The heel is snug and supportive and the extra width give your toes a more natural feeling- they don't get squashed.

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

Help Track order

Account Cart

Fully operational. Shipping worldwide, on schedule.Duty & taxes paid at delivery

Help Track order

Account Cart

FitVille Extra Wide Walking Shoes for Men Wide Width Sneakers for Flat Feet Heel Pain Relief - Rebound Core

FitVille Extra Wide Walking Shoes for Men Wide Width Sneakers for Flat Feet Heel Pain Relief - Rebound Core

Product ID: 356861699

👣Extra-wide toe box for natural toe splay

🦶Patented PropelCore sole for max cushioning

🛡️Non-slip rubber outsole for stable grip

€ 167.10

Duties & taxes included

In stock

Sold byAmazon FranceDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to France.

Secure transaction

Description

👟 Step into comfort, stride with confidence — your feet’s new best friend!

BUILT TO LAST - Premium suede and mesh upper offers breathable durability that keeps feet dry and comfortable season after season.
ROOM TO BREATHE - Wide-toe box & high instep design ensures all-day comfort for wider feet and foot conditions like plantar fasciitis and bunions.
GRIP WITH CONFIDENCE - Durable, non-slip rubber outsole provides unmatched traction and stability on any terrain.
PAIN FREE POWER WALKS - Specialized heel ring and cushioning pads ease heel and knee pain, so you stay energized from morning meetings to evening strolls.
BOUNCE BACK EVERY STEP - Patented PropelCore sole delivers superior shock absorption to reduce foot fatigue and heel pain.

FitVille Extra Wide Walking Shoes combine a spacious toe box and high instep with a patented PropelCore sole to provide exceptional cushioning and support. Designed specifically for men with wide feet and foot ailments like flat feet and heel pain, these sneakers feature durable suede and mesh uppers, a non-slip rubber outsole, and targeted shock absorption technology to ensure all-day comfort and stability across all seasons.

Specifications

ASIN	B088TTPM39
ASIN	B08SQYF31J
Arch Type	stability
Best Sellers Rank	#28,866 in Clothing, Shoes & Jewelry ( See Top 100 in Clothing, Shoes & Jewelry ) #50 in Men's Trail Running Shoes
Brand	FitVille
Closure Type	Lace-Up
Color	Black
Cushioning Level	maximum
Customer Reviews	4.2 4.2 out of 5 stars (12,612)
Date First Available	January 1, 2021
Department	mens
Fit to Size Sentiment	true
Global Trade Identification Number	07894637739043
Heel Type	Flat
Insole Cushioning	Ethylene Vinyl Acetate (EVA)
Insole Material	Ethylene Vinyl Acetate
Item Type Name	Sneaker
Item model number	Rebound Core for Men V1 6E
Manufacturer	FitVille
Manufacturer	FitVille
Manufacturer Part Number	Rebound Core for Men
Material Fabric	fabric-and-synthetic
Model Name	Rebound Core for Men
Occasion Lifestyle	all-weather
Occasion Type	Hiking.
Outer Material	Faux Suede
Pattern	Solid
Seasons	Winter, summer, spring, autumn
Shoe Height Map	Low Top
Shoe Type	Athletic Shoe
Sole Material	Rubber
Special Features	Wide Toe Box
Specific Uses For Product	walking
Sport Type	Walking
Strap Type	Ankle Strap
Style Name	Walking
Style Number	Rebound Core for Men
Subject Character	Barbie
Theme	Comfort, Health & Wellness, Men's Fashion, Foot Care
Toe Style	Round Toe
Water Resistance Level	Not Water Resistant
lining-description	mesh

Common Questions

Are the products genuine and authentic?+

Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

How long does delivery take and is it reliable?+

Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

What is Desertcart? Is it safe to order from?+

Desertcart is an international e-commerce platform operating since 2014. We securely process thousands of orders globally each day. Every product goes through our quality verification process before delivery, and we provide end-to-end order tracking, 24/7 customer support, and a comprehensive returns policy to ensure a safe shopping experience.

How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Reema J.

Perfect platform for hard-to-find items. Delivery was prompt.

1 month ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

View all Trustpilot reviews

Shop Global, Save with Desertcart

Value for Money

Competitive prices on a vast range of products

Shop Globally

Serving millions of shoppers across more than 100 countries

Enhanced Protection

Trusted payment options loved by worldwide shoppers

Customer Assurance

Trusted payment options loved by worldwide shoppers.

Desertcart App

Shop on the go, anytime, anywhere.