I purchased this product and got 2 500ml of e45 derma protect moisturising lotion which is not the same lotion as i have previously purchased

That is sad. You should contact the seller and ask for replacement (or refund).

I can see some complaints that only one pack was received. Can anyone kindly confirm if two packs were actually received as described?

I have received two packs as described. The complaints may be an isolated case.

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2 PACK 500ML Dermatological Moisturising Lotion

2 PACK 500ML Dermatological Moisturising Lotion

Product ID: 230502715

Details

Active Ingredients
GOLD
Age Range (Description)
Adult
Brand
e45
Item Form
Lotion
Item Volume
500
Item dimensions L x W x H
12 x 1 x 12

⏳24h long-lasting hydration

👶Safe for babies & sensitive skin

🧴2-pack, 1000ml total value

Buy anything from 5,000+ international stores. One checkout price. No surprise fees. Join 2M+ shoppers on Desertcart.

€ 153.39

Duties & taxes included

In stock

Sold byAmazon FranceDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to France.

Secure transaction

Details

Active Ingredients
GOLD
Age Range (Description)
Adult
Brand
e45

Description

💧 Unlock 24/7 skin bliss with E45’s trusted moisture magic!

EFFORTLESS DAILY RITUAL - Lightweight, non-greasy texture absorbs quickly for a smooth, comfortable feel all day.
TRUSTED DERMATOLOGICAL FORMULA - Clinically proven to soothe and protect extremely dry skin with every application.
DOUBLE THE CARE DOUBLE THE VALUE - Two 500ml bottles ensure you never run out of your skin’s best friend.
ALL DAY HYDRATION ZERO COMPROMISE - Experience 24-hour moisture that keeps your skin supple from dawn till dusk.
GENTLE ENOUGH FOR THE WHOLE FAMILY - Dermatologically tested and fragrance-free, perfect for sensitive and atopic skin, including babies.

E45 Dermatological Moisturising Lotion 2-pack delivers 24-hour hydration with a fragrance-free, dermatologically tested formula suitable for extremely dry, sensitive, and atopic skin. Safe for the entire family, including babies, this lotion offers a lightweight, non-greasy feel in convenient 500ml bottles, making it a trusted skincare staple for daily use.

Specifications

ASIN	B012FQYUTI
Active Ingredients	GOLD
Age Range (Description)	Adult
Age Range Description	Adult
Best Sellers Rank	#44,670 in Beauty ( See Top 100 in Beauty ) #778 in Body Lotions
Brand	e45
Container Type	Bottle
Country as Labeled	Venezuela
Country of Origin	USA
Customer Reviews	4.6 out of 5 stars 1,895 Reviews
Item Dimensions	12 x 1 x 12 Centimeters
Item Form	Lotion
Item Type Name	lotion
Item Volume	500 Millilitres
Item Weight	200 Grams
Item dimensions L x W x H	12 x 1 x 12 Centimeters
Manufacturer Part Number	8O-8I08-G2YK
Material Features	Fragrance Free
Material Type Free	Alcohol Free
Model Number	SG_B012FQYUTI_US
Number of Items	2
Other Special Features of the Product	Travel Size
Product Benefits	Moisturizing
Recommended Uses For Product	Dryness
Scent	fragrance free
Skin Type	Sensitive
Special Feature	Travel Size
Special Ingredients	Hyaluronic Acid
Target Use Body Part	Whole Body
Unit Count	1000 Milliliters
Usage	Dryness

Reviews

S**P

24.10.2023

O**I

5.01.2021

J**1

28.11.2021

A**E

12.02.2022

V**U

21.05.2021

S**A

30.12.2018

A**R

26.06.2025

A**S

17.01.2018

V**E

25.09.2023

S**Y

30.06.2013

R**L

3.11.2025

X**X

28.11.2025

L**E

10.09.2025

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Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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4 days ago

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€ 153.39

Duties & taxes included

In stock

Sold byAmazon FranceDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to France.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Neha S.

Excellent communication throughout the order process. Product is perfect.

2 weeks ago

Sneha T.

Received my product in pristine condition. Great service overall.

1 month ago

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