TR8620 All-in-One Printer for Home Office | Copier |Scanner| Fax |Auto Document Feeder | Photo and Document Printing | Airprint (R) and Android Printing, Black

This review is for the Canon TR8620. Running away from bad experiences with HP printers and that company's anti-consumer practices (i.e. programming their printers with kill switches, rejecting generic inks, and suspicious subscription services) gave me enough motivation to search for better or less evil alternatives. I bought this Canon printer with some reservation but so far my experience has been very positive. The printing quality when using the TR8620 at default settings looks pretty good. Black text printing looks sharp and the black color looks, well, black. Not reddish black or watered down black but true black (as you would expect). Color printing is also pretty good with some slight grainy-ness at default settings (using plain paper though). I like that the printer asked for permission to "call home". I've grown wary of printers reporting to their makers. If you want to be able to print with your cellphone you must give the printer permission to access the Internet and Canon's related online communication services for the feature. I like that (so far) I can use 3rd party ink without the printer refusing to operate. Being able to choose what kind of ink to use, whether it is official or not, is important to me. I don't know what counter measures Canon has put in place on the printer (if any) but being able to choose promotes a lot of goodwill. I like the touch panel's size. It's big enough to see and operate. The "Scan to PC" feature just works. I can begin scanning from the printer without having to do anything on the laptop. The printer guesses what format to use (PDF or JPG) when scanning documents or photos. Saves me the trouble of having to convert formats after scanning. If using the document feeder on top while scanning then the printer will automatically merge the scans into one PDF for you. All of this can be manually overridden should you need to. As much as I liked the auto document feeder (ADF) attachment I did run into some trouble. One time after an hour or so of use the printer began complaining the ADF was jammed even though there was no paper jam. The computer also started giving "cannot communicate to scanner" error messages. After searching the Internet I found a support page at Canon's website that said the ADF was susceptible to heat and high humidity. Although I can still use the flatbed side of the printer when this quirk happens, I was a little bummed out. Months later I learned (after trial and error) the printer sometimes has trouble re-connecting to the monitoring tool on my laptop after long periods of inactivity. Restarting one or both devices usually fixes it for me. As other reviewers have said the plastic parts that make up the printer's many trays feel kind of flimsy. It gives the impression that it could break easily. On the other hand the trays can be quickly tucked away when not in use. It is worth mentioning the printer's initial setup requires an Internet connection. Canon designed the install process as a website that takes you through a series of short presentations. You can choose to see pictures or watch "how to" videos as you go through the motions. You can't just jump to the "Download Drivers" section and be done with it. Truth to be told I felt impatient and just wanted to skip it all but I still found it helpful. I later learned there is a download link at Canon's website but you have to search for it on your own. Configuring Wi-Fi settings was automatic. At some point the installation program uses your laptop's own Wi-Fi to connect directly to the printer and transfer your PC's network settings to it. After this is completed the install program switches back your home network and you are done. It took me about 20-30 minutes to set it all up. Once the printer was on the network, adding it to other family member's laptops was a piece of cake. Using Windows 10 own settings application all I had to do was click on the "Add a printer or scanner". Windows automatically found the printer and installed the necessary software. Other than the quirks regarding the ADF and plastic tray I am very pleased with this purchase. It does everything I need and it meets my expectations. Here's hoping the printer will last for many years to come.

Ok, if you follow the installation instructions verbatim like I tried, you will get to a point where the printer is setup and the on screen menu is in a normal ready to use screen. The Manual then tells you to go to a web address for Cannon to install the drivers. The driver for this machine is not listed here, nor will the search find it. You are stuck. Instead, open your browser and do a search for Canon USA Downloads. Click on the official link from Canon. NOW enter the printer name which is TR8620. It will show 2 potential drivers. I used the the most recent date version. Click DOWNLOAD. Now your download file will have the file which is an executable. Run it. You will answer some basic prompts, then it it looks for the device on your network. Here is where the fun begins! If you followed the directions to the letter, the installer will not find your printer, and refuses to go any further. Its a little like my wife. What did you miss? NOTHING. Canon dropped the ball here. Let's fix it. Leave you PC alone for the moment. I have my Canon printer hooked up to a network using a cable as I have older non wifi computers using it. I plugged the cable in and thought I was done. Nope. Take a look at that fancy LCD screen on the printer. Notice how the WIFI and Network Icons are showing offline? Click on the little gear/wheel symbol on your printer LCD. Now the menu will bring yout o Device settings. Select enable LAN if you are using a network cable like I am. BOOM! Your Lan is now connected, and your PC install will now find and show the magical new printer on your network. CLICK ON THE PRINTER NOW. At the bottom of the install box you can follow the process and you are done. Repeat the software install for any other computers on your network. Done. Now the printer itself- Pros *Nice small footprint. *LCD screen is cute and big and very touch sensitive- nice! *As others have noted, the screen must be flipped up and paper output tray must be extended to print- not a deal breaker for me. Your mileage may vary on this issue. Install for the 5 ink cartridge's is simple and on screen beeps and pictures l;et you know you put them in correctly- nice! Cons *Power cable is shorter than a politicians memory. * No network cable in box. Bring your own beer here. *Printer driver install and network instructions are non existent. This is really inexcusable for a home product with all us non techies out there. zero stars for Canon on this issue and your ratings are getting hammered for it. I will complete my review and update later. I wanted to get this out to the new owners who are frustrated with their install :) Overall I think it has proper value for price point and use case. Very quick for what it is. So far I'm happy after the software install episode fades from my mind... I would purchase again and gave it 5 stars. *While the price point for this model is lowish, I do find the face panel that the LCD is part of extremely bad looking- you can see parting lines and mold finishing haze in it - very very low quality- but functional enough. Its kind of a 15 yard beauty if you will. UPDATE 3/9/2021 The photo printing quality is fantastic IMHO. The single sheet feeder in the rear takes you paper after you follow the on screen instructions of flipping a paper guide, loading paper, flipping it back. Not designed for running multiple copies quickly- but perfect for home users. The speed is amazing and was dry. The copier is a simple affair. Open the cover, place document on platen and hit scan. LCD will ask you where to send it. It will go to several cloud choices or a PC folder as a PDF. Very quick and easy.

I print mostly black and white documents and on good quality paper, the quality is pretty good. I tested printing a photo on Ilford Galerie Prestige paper and even the photos came out great for an all-in-one. I haven't tested the fax capabilities because, well, I'm not 100 years old and don't have a landline. It's not the quietest printer in the world, but it doesn't really bother me. My biggest complaint is the connection between devices and this printer. It's connected to the network fine but sending documents to the print from a computer is hit or miss (mostly miss). I can turn on the printer, send something to print and it prints every time. If I try to send another document afterwards, computer fails to find the printer. Really not helpful. I end up having to turn it off and on and messing with the settings before it will print again. And good luck if you own a ChromeBook. Only way to connect it is via IPP(S) and if you don't assign an IP to the printer, every time you turn the printer on is like IP roulette. If I printed more often I would probably dump this and go for something else.

Haven't used the fax or scan features yet, but thrilled with print and copy. Functions much like a big office unit. Set up took me a couple of hrs and much frustration and not thrilled with the manual being only online, but so far very happy with the unit and Canon support was excellent, professional and quick. Quick WIFI set up didn't work for me, but manual set up was very easy and quick. You will want to change the default paper tray to the rear tray as it holds more paper and I had to call support to figure out how to get it to stop copying one particular document on two sides. Different applications have different print screens so that option isn't always in the same place depending on the app you are using. In Word there is a box for two sided under Layout in the print screen which will override your default for one sided. As described by another user, it did give a jam message when there was no jam. I shut it off and let it cool down and it was fine. Excellent value so for the money. Set up scan and fax, the latter easy peasey. Scan gave me problems as the scanner wasn't being recognized however restart of the computer fixed the glitch. So far, it's the best printer I've had and continues to function like a larger office printer.

I had a Dell V525w Wireless all in one fax copier printer so when that stopped working I knew I had to find something better than that printer fax machine as so very often it was not reliable. I researched as much as I could online and reading reviews and ordered this Canon TR8620 and kept my fingers crossed. One thing I didn't like was $28 shippping charge when I already pay a fee to have "Prime" which is suppose to be free shipping. Set up wasn't too bad, I brought up the video link online and went along with the instructions that came with it. I got it to send the test fax to the telephone fax number they provided, but when they sent back the return fax on their end, I couldn't get the fax to work...I called the help number that was given, but the first guy wasn't overly helpful and I ended up letting it go and after abit I called back, got someone else and that lady was great...we did some adjustments over the phone with set up and fax speeds and wallah!! IT WORKS GREAT! I've used it every few days over the past two weeks. NO issues whatsoever; copies and prints as it is suppose to and wirelessly too....fax works great going and receiving. The old Dell I would talk to it the entire time trying to "coax" it to work. I would not hesitate to buy the Canon TR8620. Does what it is suppose to do and when. Also, I love when you call the Canon helpline and real "Americans" answer the dang phone; no struggling trying to understand each other. Thank you Canon!!!

Wow, there are no words for how much I hate this printer! And this is after owning two Canon printers that I loved, going back about 15 years (a Pixma IP4000, that died after many years of faithful service, and my most recent MG5220 that died after exactly 10 years of use). This printer is just annoying and makes no sense. If I had known the following few points, I wouldn't have purchased it. 1. The printer turns off automatically after a few hours of being idle. Next time you print, you have to first go to the printer and turn it on. That's incredibly annoying when you're not working right next to the printer. Also, when it turns off, usually in the middle of the night, it feels the need to turn on the LCD and make a loud beeping noise, which wakes me up because I have it in my bedroom. 2. The front panel MUST be open to print, and it DOESN'T OPEN ON ITS OWN. Also, because it opens up, when you press it to use the LCD you end up closing it. I don't even understand why they would have a huge panel opening up manually against gravity. My 10 year old Pixma opened on its own, and it opened down to become the paper tray. What was wrong with that? If you keep it open, it's just ugly and takes up more space, not to mention dust collecting inside. But I guess it doesn't matter because you need to go to the printer every time to turn it on anyway, may as well open the panel too I guess. 3. There is no paper exit tray. There is an arm. Like a 2-inch wide arm. Which you have to extend to full extension, otherwise papers fall right off. Papers also often fall off when it's extended all the way. So, to recap, every time you want to use the printer, you need to go turn it on, open the panel up, extend the little paper holder arm all the way, then go back to your laptop in another part of the house to print, then go back and hope that the papers didn't fall out, then turn it off so it doesn't wake you up when it turns off a few hours later. It doesn't have any redeeming qualities as far as printing quality either. Pretty much the same as my 10-year old printer. This is a total fail for me, and I think I might be looking to switch brands for the first time in almost 20 years.

The Canon TR8620 just… works. Connects easily, stays connected, prints when asked. After years of printers treating “are you online?” as a deeply personal question, this one shuts up and does the job. Print quality is great, scanner and copier work fine, mobile printing is smooth. The ink, though. The ink. Printer ink is the most expensive liquid on earth, somewhere between saffron and unicorn tears. Not Canon’s unique sin — it’s the whole industry — but bring a credit card to the ink aisle. Pros: • Connects and stays connected like a functional adult • Solid print quality • Scanner, copier, even fax all work • Quiet Cons: • Ink prices will haunt you • Takes up some counter space Tips: • Buy ink in multi-packs to keep costs sane • Print something every couple weeks so the ink heads don’t dry out Five stars. Would print again.

Had a Canon printer for about 12 years and finally went down. Ordered the TR8620a by mistake as my desktop is on Windows 7 pro as don’t need it for a lot. Had to send that printer back and ordered the TR8620 with USB connector. I finally got it to print, connect to my iPhone and computer but it wasn’t without a long hassle. Had to do an online search for drivers for Windows 7, instructions for the printer nearly useless. Sometimes it took several minutes before printing a document from my phone. Then the printer would suddenly only print from the rear feeder not matter how it was coiffured from the preferences or from my iphone. Then, it decided to print from the cassette again. This printer quality is not much different than my older Canon of 15 years. If considering this Canon, I would look at other brands. Not too pleased with this one. Found that the printer wouldn’t print from my phone because not like my previous Canon I could print anytime but found this printer completely shutdown and had to be turned on to print. Went into the setup menu, scrolled down to the ECO setting and the printer’s shut down time could be changed from never to 240 minutes and the Auto power from on or off. Try this if having troubles printing due to printer shutdown. Again this should all be in a user’s manual. Probably one on line but much rather have it on hand while setting up.

Le faltan funciones

I purchased the "8620" vice the "8620a" because it offered bluetooth connectability. One reviewer said....that feature doesn't work. Hope he's wrong!

Pour le moment tout va très bien, L'appareil est en notre possessio depios 1 mois seulement, Je la découvre au fur et à mesure de mes besoins personnels d'impression.

This thing gave me no end of headaches up until about 3 months ago when it received a firmware upgrade. Then miraculously all the issues I was having were cleared up. I’m upset that it took so long this fix to come out.

Printer is made in poor quality. It’s slow. The app’s functionality sucks. Don’t buy for a home office.