Dell Optiplex 9020 Mini Tower Desktop PC, Intel Core i7-4770-3.4 GHz, 32GB Ram, 1TB SSD Drive, WiFi, DVD-RW, Windows 11 Pro (Renewed)

Background: We are blessed in our family to have someone who knows a lot about PCs, so we’re not overly intimidated by needing to replace things inside a PC or trouble shooting. Some of the other purchaser’s negative reviews on this machine were daunting to me though, but the price was so good for the specs, we decided to try it in spite of some of the bad reviews. We concurrently use PCs and Macs of varying ages and operating systems. This is the 2d refurbished machine we’ve ever purchased (the other refurbished PC was a $100 refurbished HP years ago from Overstock.com that’s still working great), but from the varying experiences reflected in the reviews, it may be a bit of a roll of the dice. I like that Amazon is behind this product. Experience so far: It’s been almost two months of DAILY HEAVY USE on this PC, even creating 3D graphics using Blender, and so far this PC is working great. Very fast efficient start up. Tackles memory hog tasks such as 3D rendering with Blender software well (especially for the price of the PC). However it’s relatively early days, so I still have some doubts of longevity (mostly because of the other Amazon reviews). So for what it’s worth, here’s my experience so far (from the reviews it appears there’s quite a bit of difference from person to person so read others reviews too). I’m writing the good and bad. 1) The PC arrived NOT well packaged for shipping, so I was dubious it wasn’t damaged. I felt the packing was so bad it disrespected the customer’s time because it seemed so likely the PC would be damaged simply because of poor packaging. For example, the exterior shipping box was damaged and the there was way too much room inside the shipping box for the PC tower to slip around. Luckily, somehow our PC survived the shipping, but the seller should fix this easy fix. Dear Seller: Please pack the PCs as if you had to use the PC yourself. Why go through all that work in refurbishing only to risk screwing it up in the shipping? -so even though the PC actually did work (hurray!), it worked in spite of the sloppy packaging, so I’d rate the packaging as needlessly carelessly bad. It also made me hope the restoration was done with more care and pride in workmanship than the packing was. Not a confidence/goodwill builder, sadly. 2). The PC arrived with a very basic keyboard that is 100% perfect for my needs (I use four computers side-by-side, so keyboard space is at a premium, so I actually love the keyboard, nice large clear letters on each key, easy to read and yet still efficiently space saving). 3) The PC arrived with a basic mouse, a bit smaller-sized but works 100% fine. 4) The PC itself looks as it should, except the seller put a BIG ugly white service sticker on top of the PC in a prominent place, not at all attractive, so I hope the seller reads this and uses more discreet sticker placement for other buyers. The ugly large white service sticker essentially kills any aesthetic/freshness the PC Tower could have. 5) The PC came with a small white wireless dongle that if you want wireless will take up one of the USB ports. 6) With great intrepidation, fearing the worst due to the poor shipping packaging, I hooked up the PC to its mouse and keyboard (and one of my monitors) and turned on the PC. EVERYTHING worked fine. The wireless dongle worked. It booted up. It was super SUPER fast. Eventually we used Ethernet cable instead of wireless Wi-Fi, and the Ethernet connection works fine too. I’ve used the PC to read CDs/DVDs and burned a test DVD just to make sure it works. It does. At least so far :) 7) Because this PC is NOT upgradable to Win 11, etc., be realistic. AFTER I felt the PC was working by running it through its paces, that’s when I bought software for it. In other words, given the negative reviews, make sure you like what you get before investing in software, BUT BEFORE YOU BUY RESEARCH THE AVAILABILITY OF THE SOFTWARE YOU USE FOR WINDOWS 10 Pro. Once you’ve run the PC through its paces, that’s when I recommend you actually buy the most recent version of the software you use that is compatible with Windows 10pro, because eventually the software companies won’t be supporting Windows 10 anymore. (By way of example, the last version of Adobe Photoshop that you could buy to own (as opposed to rent monthly) is not compatible with operating systems past Windows 7, so for the rest of my life I’ll need a Windows 7 machine to use that older Adobe software; similarly if you don’t want to pay a monthly subscription fee for Word/Excel/etc., you’ll need to buy a version of Office that is still compatible with Windows 10 pro (I bought Office 2019 Pro). 8) So this PC has worked well for me with Blender, Outlook, Excel, Word, and the operating system/computer surprisingly came pre-loaded with various software things - even an interesting 3D program (that was a happy surprise, must be part of Windows 10 pro!?!), and I’ve used the PC for the internet, and the PC networked easily to the printer, etc. 9) Eventually all PCs die/fritz. I backup at least daily to an external hard drive, because you just never know (and this is a refurbished PC, especially given the reviews, be realistic and backup backup backup. Bottom line: This is a speedy effective PC that so far is doing what I need it to do at a great price. There are some super easy fixes the seller can do (BETTER PACKAGING FOR SHIPPING & PLACE THE SERVICE STICKER IN A LESS VISIBLE PLACE). I didn’t need to contact the seller for anything because this PC booted up easily. If everyone had my experience I’d say buy without hesitation; I wonder how many of the bad experiences could have been avoided by better packaging? In any event, so far my experience is FANTASTIC FOR THE PRICE :) 6-17-22 update: it’s still working GREAT, super fast, this morning I thought to myself what an excellent purchase this has been so far. Still FANTASTIC FOR THE PRICE. Of course, haven’t reached the year mark yet & a computer needs to function much longer than this to earn full high grades so early days still, but very happy so far. 9-7-22 update: Still turns on super fast, gets to the log in screen super fast, and then once the password is entered, the PC still gets to the main screen super fast. It’s still working GREAT, super fast, and again this morning I thought to myself what an excellent purchase this has been so far. So: Still FANTASTIC FOR THE PRICE. Of course, haven’t reached the year mark yet & a computer needs to function much longer than this to earn full high grades so early days still, but still very happy so far. 1-15-23 update: Still turns on super fast, gets to the log in screen super fast, and then once the password is entered, the PC still gets to the main screen super fast. It’s still working GREAT, super fast, and again this morning I thought to myself what an excellent purchase this has been so far. So: Still FANTASTIC FOR THE PRICE. This is just a few months to the year mark yet & a computer needs to function longer than this to earn fullest highest grades, but still very happy so far. (I will add that this computer is not my primary computer for randomly lollygagging around the internet, so I have been avoiding some of the 'internet junk' that mysteriously accumulates and clogs ones computer when one surfs the web). 10-21-2024 - STILL HAPPY WITH THIS PC! No issues, so this is officially a great buy :). Hope this is helpful info for you.

I purchased "renewed" or refurbished computer from and Amazon affiliated company in the past and it worked perfectly. So I was confident about purchasing a second "renewed" computer. I am a professional Hollywood recording engineer and music video director/producer. In my business, speed is critical. I need at least 32 GB RAM. Having a 1 TB hard drive is also helpful with the professional programs that I utilized (Avid Protools, Waves, SoundToys, FabFilter, etc.) This new computer arrived well packed (box with foam, within another box). Everything works perfectly. System checks confirm: 32 GB RAM, IntelCore i7 processer, 1 TB hard drive. Windows 10 was already installed, and it was like I bought it new (company obtains official permission to reissue Windows 10). A dongle is included for Wi-Fi (don't let that bother you, it is small, goes in the back, and is no big deal). The dongle was plug-n-play and found my Wi-Fi without any problems. After I entered my Wi-Fi password, the computer set up just fine. I was able to install my Wi-Fi printer without any problem. The computer has 10 USB ports, of which I believe 4 are USB 3. After Windows personalized set up, I proceeded to download Adobe Premier, Photoshop, After-Effects, and Illustrator without any problems. I purchased a 27-inch curved Dell monitor which accepts the DisplayPort cable that this high quality Dell computer uses. (You can buy converters to go from DisplayPort to HDMI if you monitor does not have a DisplayPort input - which works just fine - I did that with my prior "renewed" Dell computer). Get gold-tipped ones for better signal transmission. For the CPU speed, 32 GB RAM, and 1 TB hard drive, I saved myself about $2000 - $3000 in today's marker (April 2021). For those of you who have home recording studios, you will never match the speed of a desktop computer for the price if you are getting a laptop or Mac. You can get the fastest computer speed and highest RAM for the best prices with a desktop computer, PC, "renewed". With limited RAM and CPU speed, your plug-ins will lock up on you. You will still need to bounce down tracks with plug-ins, but you will not have to bounce down right away. By the way, my prior "renewed" Dell computer that I purchased from Amazon is still working perfectly in my recording studio.

I bought this computer in 2/14/2026, it says it is windows 11 Pro (renewed). I bought it as a cheap lab computer to run vms in hyper-v. I finally got around to installing hyper-v and got the blue screen of death (boyd) because my bcdedit command was telling the bios to do something it was not capable of. You see windows 11 hardware needs to have trusted platform module (TPM) 2.0. This computer has TPM 1.2. Also windows 11 needs an 8th generation processor and this one is 4th generation. I did not check too closely because I had no great expetations for this "lab" comptuer other than it was running the professional version of windows 11. Since it advertised windows 11 pro is installed, everything should have work just fine. I noticed something fishey when it was unable to get updates. Apparently refurbisher can load an unapproved version on old hardware. Anyway I will say if I had windows 10 on it and if windows 10 was not at end of life, the computer is plenty fast enough.

It does not have HDMI Ports, If you are going to upgrade the Video and do not get lucky with everything just working plug'n'play don't give up. The PCI slot on the MB will pump out 75watts and the 290w powersupply will power a card that does not need external power cables. (Nividia 1650 here). Took a day and a HDMI/DP adaptor but it's running great, quiet and no stuttering with the Mouse.

I concur with the other positive reviews, really good value. Quiet as can be. I wasn't sure at first since I had wifi issues and saw others did too, but the computer came with a decent wifi Lan transmitter. Enough for office use, gonna try it out see if is okay for a while before I upgrade. I thought the PC didn't come with a GPU, but it actually DOES. It has an Intel HD 4600 Graphics Card which is great for streaming videos in HD and other applications needing 30 FPS. There is a ton of games it supports. I may upgrade later. Mouse and Keyboard are good quality, although not needed for my needs. The computer was slow at first start but I guess it just needed some time to break in the components, now it runs super fast. My only complaint is no speaker, surely that could not have been too hard to bundle in, it is just that the internal speaker is completely useless.

This PC is good value for the money as it comes with an i7 chip, 32GB of RAM, and 1TB of solid state hard drive. Everything worked well except the USB wireless network connector. The USB wireless network connector prevented the PC from booting. Once I unplugged it and connected with a cable, everything worked as it should. A network cable connection is fine for me and I am not a gamer, so the integrated graphics is fine. The PC should ship with a better wireless network connector.

The board well but not, however! and it is a big however that if I knew then, I would have chosen a different computer because the form factor is not well arranged, it jams all wires and this results in the front plate USB port plate is not working, also I had to replace the power supply just to find out that the chassis is responsible for the computer not running well and the power switch Is also o defective. I am now getting angry with this computer and regretting its purchase. I had to convince my husband not to throw it out, and I had purchased for him. This is why I don’t usually like write a report until I can see how the product works past the three month deadline and perhaps longer. I am also writing this report for Dell computer because this designed is highly flawed. I bought it from Dell, because had prior good working experience with this brand until now. So you will now be receiving a bill for the power supply and Dell will get one for the case. I don’t except that they will honor this complaint and send me a refund. At least it will go on record and others may benefit from my report. I am not saying that Dell is junk, I just got a lemon. I purchased the item in in May 2020, and was hoping it would last longer than a year. It is a dawn good thing I can fix computers myself. So this is the story, and due to my computer skills, I usually keep them running well for at least five years and much longer. So now you are informed about my experience with this product. Be well in this time of pandemonium!

Solid system with an open slot for my 'family' backup drive. Not capable for Windows 11 upgrade due to processor - which in my mind is not a problem. W10 came ready to enter region and account info. Easily set up with a local user account rather than online account. Came with a 'warranty void if open' seal - which I had to cut in order to install my drive. No big deal.